Tecnomen Lifetree Corporation PRESS RELEASE 29 March 2010 at 08.30 am TECNOTREE IMPLEMENTS ITS CUTTING EDGE INTEGRATED SALES & SERVICE FRAMEWORK FOR A LEADING MIDDLE EAST TELECOM OPERATOR Tecnotree is pleased to announce the successful implementation of its integrated sales & services framework - ConciergeTM at one of MTN Group's largest operations in the Middle East. This is yet another milestone for Tecnotree in its quest to be the ‘partner of choice' for the Communication Service Providers across the globe. The telecom operator, with an ever growing subscriber base of over 25 million, posed many implementation challenges related to complex business processes. Even with these challenges, Tecnotree's Concierge was implemented in record time. Designed using the industry standard e-TOM framework, Concierge enables the operator to manage their subscribers in a convergent environment. Seamless integration of multiple backend systems to create a single consistent window to manage critical subscriber operations continues to be the unique value proposition of Concierge. Concierge provided the operator with a robust and flexible framework which could be used by the enterprise users as well as channel partners. This enabled the operator to open up more points of customer acquisition faster thereby helping them record unprecedented number of subscriber registrations. The incorporation of the Business Process Management (BPM) stack has further helped the operator design, simulate, perfect and subsequently introduce new processes quickly, thereby greatly reducing turn-around times. Atul Chopra, COO & President, Tecnotree said, “This implementation of Concierge is particularly exciting as it highlights our capabilities on three fronts: 1) Being able to deliver a complex project on time and within planned costs; 2) The ability of the system to manage operations and complexity of a Tier 1 operator and 3) The extent to which our domain expertise has standardised the framework which enables fast rollouts.” With Concierge's Single Service Portal (SSP), the telecom operator now handles, in the peak hours, nearly 900,000 transactions per day and an average of nearly 25,000 new registrations per day. FURTHER INFORMATION Eero Mertano, President and CEO, tel. +358 50 5354970 DISTRIBUTION NASDAQ OMX Helsinki Ltd. Main media www.tecnotree.com About Tecnotree Tecnotree, (Tecnomen Lifetree) founded in 1978, is one of the leading suppliers of Business and Operations Support Systems (BSS/OSS) and Value Added Services (VAS) for telecom operators worldwide. Tecnotree markets and sells its products and services through its own organisation, as well as through global and local partners, and has supplied its products to more than 120 customers around the world. Headquartered in Espoo, Finland, Tecnotree has about 800 employees working in 20 locations worldwide. The company is listed on the main list of NASDAQ OMX Helsinki Ltd with the trading code TEM1V. For more information on Tecnotree visit www.tecnotree.com
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