First BSS vendor in the World to be Certified for Real-World Open API Implementation and Top application provider for certified eTOM business process

Panel Details

Implementing AI | 18/06/2024 at 13:30

A New DNA Track | 18/06/2024 at 12:00

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Humanizing AI: Trust, Personalization and Maximizing Potential | 18 June 2024

KEY TOPICS OF DISCUSSION
1. What are the complexities for businesses to try to integrate AIML technology and customer experience
2. How can CSPs achieve goal optimization for revenue monetization and customer experience across the customer lifecycle for FTTX and mobile
3. How will the investments and initiatives around generative AI and large language models help CSPs drive ROI from customer experience & monetization over the network
4. What is the role of augmented intelligence in enhancing human intelligence for CSPs and their customers

Joint Presentation

Latheef Syed,
Associate Vice President -
Data and Analytics, Verizon

Hitesh Morar,
CPO & CTO, Tecnotree

Recent TM Forum Recognitions

SPEAKERS:

Catalyst Projects
Technician as a salesman: Chat activation journey
Topics: Customer experience management, IT & process automation, Service orchestration How to streamline customer onboarding through popular messaging apps
The project plans to integrate the messaging app seamlessly with backend systems (such as enterprise resource planning, billing, customer relationship management, order management, workforce and inventory systems) using API calls exposed in line with the TM Forums Open API standard.
By providing technicians with a single platform through which they can initiate, customize, and activate services seamlessly, the proposed solution will reduce training time and increase overall team efficiency. For customers, it will accelerate the onboarding process and enhance their satisfaction with the experience. The solution will also support customer initiated referral programs.
One of the key project milestones will be to evaluate the extent to which the solution enables technicians to sell effectively. To that end, the Catalyst will test the performance and impact of the proposed solution within a controlled ecosystem in partnership with a CSP.

Mighty Minions: Unleashing GenAI through domain specific language

Incident
co-pilot

BiMa: Billing integration for marketplaces Phase II

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Padma Ravichander
CEO

Hitesh Morar
CPO & CTO

Prianca Ravichander
CMO and Head of B2B2X Monetisation

Piyush Mishra
Global VP Presales and Solution Consulting

Kiran Punjabi
Associate Vice President

Mehdi Moghadasinia
Vice President EU Sales

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We are finalists in the TMForum Excellence Awards 2024 in the category of network monetization. Our Moments platform is recognized for empowering Globalhitss to deliver B2B2X healthcare in Mexico via the ODA framework.

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