Digital Voice Of The Customer
Redefine customer engagement by unlocking
real-time insights at every step of the customer journey
Experience creates value in the moments that matter the most. Tecnotree Voice of the customer helps companies measure and analyze customer behaviour at every touch point, helping them maximize their revenue. Customers today constantly generate data about their likes and dislikes across different channels. They generate data consumption patterns, which helps create a personalised customer experience. What if you could use this data to understand customer expectations and communicate effectively?
Voice of the customer collects and analyzes customer feedback, giving you insights that can help build a more robust customer experience. From first-time buyers to repeat customers, you’ll understand what matters the most.
FUTURISTIC
Business
BENEFITS
ORGANISED
Multi-channel Integration
- Keep conversation ongoing and gather insights through different channels.
- Microservices based Journeys
- Collect customer feedback through emails, chatbots & messaging apps, text or SMS, native apps, social media and websites
Proactive customer care
- Automatically analyze customer feedback at every touch point.
- Take proactive measures by identifying risk and gain customer confidence
Proactive customer care
- Take proactive measures by identifying risk and gain customer confidence
- Automatically analyze customer feedback at every touch point
Customer Analytics
- Analyze data to identify key customer trends
- Predict customer behaviour to drive customer loyalty
Real time customer feedback
- Reduce cost to serve
- Increase brand awareness
- Optimize customer acquisition
Real time customer feedback
- Reduce cost to serve
- Optimize customer acquisition
- Increase brand awareness
Use
CASES
Sentiment Analysis
Net Promoter Score (NPS)
Customer Surveys - Online, In-Person
Customer Scoring
Customer Satisfaction (CSAT)
Customer Interviews, Feedbacks & Reviews
Customer Effort Score (CES)
Brand Drivers (BD)
