Drive superior customer relationships keeping customer at the epicentre of CSP ecosystem with
Digital Customer Lifecycle Manager
In today's dynamic market, connectivity is a commodity and OTT players are creating new turmoil almost every day. Communication service providers (CSPs) face the unique challenge of retaining existing customers, maintaining relevance, and even attracting new customers. This new edge customer management empowers CSP to simultaneously innovate existing systems, processes, and tools while adopting an innovative strategy to build new add-ons to evolve into a future-proof digital service provider (DSP).
Tecnotree's Digital Customer Lifecycle Manager (DCLM) is an easy-to-use platform for building your own personalized customer relationships. The strength of Tecnotree DCLM is its ability to make life easier for its users through human centered design based prebuilt journeys. The streamlined and customizable interface has been redesigned to save time and effort in serving users. Tecnotree DCLM automates key customer onboarding and lifecycle processes. It empowers CSPs to continuously generate, maintain and build immersive yet contextual and personalized customer experiences throughout their evolving lifecycle. It provides a user-centered design with advanced tools to fully support the various roles of users, from customer response teams to back office teams. With Tecnotree DCLM, you can offer optimal customer experience through real-time contextual information, responding instantly to orders and requests, and including personalized products in your offers, thanks to a contextal and real-time 360-degree customer view. With user-centric design thinking principles, the platform has increased efficiency being highly performant even in low bandwidth areas. It is device agnostic, having reduced queues at SC/on call, and reduced AHT for agents.
Tecnotree DCLM is complied with TMF Open APIs applicable for various customer journeys (Onboarding, Service Requests, Care), which makes it easy to plug in into a CSP's existing Application Landscape and realise faster time to market.
FUTURISTIC
Business
BENEFITS
ORGANISED
Omni-channel Experience
- Smoothly switch channels at any time
- Consistent data availablity across channels
- Serve all customer channels ranging from Retail PoS to Service Centre, Self-Care to partners
Built-in Lifecycle Management
- Extensive request management support
- Catalog Driven Journeys
- Extensive request management support
- Convergence on LoBs
Built-in Lifecycle Management
- Catalog Driven Journeys
- Convergence on LoBs
- Extensive request management support
- Configurable workflows tailored for optimal results
Analytics and KPIs
- Insights on customer behaviour and performance of CSRs
- Recommended offerings
- Measure & Analyze customer Churn (Churn propensity)
Customer Centric Architecture & Unified Customer Management Platform
- - Convergent view of all customer information across mutiple touch points
- Customer data consolidation
- Support unique customer ID generation
Customer Centric Architecture & Unified Customer Management Platform
- Support unique customer ID generation
- Customer data consolidation
- Convergent view of all customer information across mutiple touch points
Use
CASES
Trouble Ticket
Multiplay Customer
Proactive Care
Personalization
Omni Channel
Customer 360 view
Catalog driven Service request management
RESULT-DRIVEN
WINNING
