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Tecnotree Agility™ Order Fulfilment

Manage your end-to-end customer orders and significantly improve customer experience.

Turning customer requests into fully enabled products and services which create revenue, Order Fulfilment manages your customer orders and enhances customer experience.

Design order workflows with ease.

Order Fulfilment allows you to design complex order delivery processes with baseline schedules and target delivery dates over organisational and technological silos. You can re-use workflows via workflow libraries and nesting methods.

Monitor and manage orders.

You can view and manage all orders and related activities, drilling down and providing constant visibility of order status for e.g. customer service representatives. You also have automated notifications for sales and customer care channels.

Modify orders, supporting jeopardy.

You can modify inflight orders and execute automatic rollback logic to restore the order environment. Order Fulfilment also supports order jeopardy to indicate if a critical customer service delivery process is late.

Faster time to market.

With Order Fulfilment you can define new services and roll them out to the market fast. You can use preconfigured order components, as well as the intuitive designer interface to ensure service delivery. 

Use a single platform and lower your costs.

You run a single low-cost hardware platform, lowering investment and operational costs with Order Fulfilment. Additionally, you can serve multiple organisations and re-use is efficient, especially in a multi-partner ecosystem. 

Increased process automation and customer satisfaction.

Order Fulfilment ensures that orders are executed according to a given schedule, minimising errors and manual tasks. It also provides visibility into order status, which in turn helps sales representatives and order desk to troubleshoot and take action - improving customer satisfaction.

Choose the Tecnotree solution.

Order Fulfilment is part of the Tecnotree Agility™ Suite, which offers a full complement of products and solutions that meet the needs of leading communications service providers. With Tecnotree you have a number of flexible choices; you can deploy in-house complete integrated systems or standalone products in phases. In addition, Tecnotree can offer both a SaaS and Managed Services approach.

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